Returns are accepted within 30 days of purchase. All merchandise must be in sellable condition (in the original packaging with original tags) for credit or refund to be issued. No damaged merchandise will be accepted.
Holiday merchandise is not returnable after December 10th.
Refunds will not be accepted for:
- Items without a receipt
- Annuals, perennials, tropicals, houseplants or seasonal plants
- Clearance items (This includes items with a price ending in $.90)
- Items purchased with loyalty dollars
- All special order items, including vanities, patio furniture, fountains and grills
- Custom arrangements
- Fresh wreaths, roping, greens, and accents (returnable within 24 hours in sellable condition)
- Fish (guaranteed for 24 hours only)
- Custom cut materials such as pond liner, pond tubing, and coco liners
- Services such as labor and delivery
- Sling installs or repairs
- Halloween merchandise after Oct 20th
- Holiday merchandise after December 10th
A minimum of 15% re-stocking fee may apply for returned patio furniture, fountains, grills, life-like Christmas trees and items with damaged packaging.
Pump Return Policy
Defective pond and fountain pumps will be replaced if the defective pump meets manufacturer warranties.
- Valid receipt is required.
- Pump must be defective.
- Receipt date must be within warranty time frame (as specified by manufacturer).
A replacement pump will be identical to the defective pump. No in-store credit will be issued. A new pump that has not been used can be returned within 30 days in the original packaging with valid receipt for a full refund. A used pump that still works but is the wrong size is subject to 15% restocking fee.
Plant Return Policy
A merchandise credit with valid receipt will be issued for perished plants that meet one of the following:
- Trees, shrubs and evergreens within 1 year of purchase date.
- Rhododendrons, azaleas, roses before November 1 of the year of purchase.
Wannemaker’s is not responsible for plants that are damaged by physical injury, lack of care or extreme natural conditions. Annuals and Perennials are not guaranteed.
Manner of Refund
Returns will be refunded in the following manner:
- Refunds will be issued using the original payment method
- Perished plant returns (meeting the conditions listed in our plant guarantee) will be issued a Merchandise Credit only. No cash refunds or credit card adjustments will be issued on perished plants.
- All check refunds will be given after 10 business days from date of purchase.
- Cash refunds over $100 will only be refunded by check within 5 business days.
All returns are subject to manager approval. Wannemaker’s reserves the right to alter or void these policies at any time.